Privacy Policy

RealtyProx Limited, a Company registered and headquartered in Nigeria, (also referred to as"RealtyProx",we "or" us "), appreciates your use of the RealtyProx Platform. We know that privacy is important, so we are providing this Privacy Policy to communicate our policies with respect to your information when you use the RealtyProx Platform. Any defined terms used but not defined in this Privacy Policy are defined in the Terms of Service. Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our Privacy Policy, you should not use the RealtyProx Platform. By accessing or using the RealtyProx Platform, you agree to this Privacy Policy. This Privacy Policy may change from time to time. Your continued use of this Platform after we make changes is deemed to be acceptance of those changes, so please check the Privacy Policy periodically for updates.

Information Collection and Use

When you register to use the Platform, you provide personal information to set up your account, such as: your name, email address, birthdate, phone number(s), title, optional photo, and contact address. If you are a corporate agent or agency (rather than an individual), you may also provide company information, such as: your company name, logo, website url, company registration documents, and number of units managed. All of this information is referred to as your "Account Information".

If you are a Tenant and wish to submit a rental application for a unit on the Platform, you will provide typical personal information necessary for the Manager to evaluate your application, such as: your name, email address, birthdate, phone number(s), mailing address, tenancy history (including past addresses and landlord information), whether you have pets and how many, your employment history, your current income information, whether or not you smoke, and other information that may be needed by the Listing Parties to properly evaluate your tenancy application. All of this information is referred to as "Tenant Application Information". Under our Terms of Use, Listing Parties are required to keep your any part of your personal information shared with them specifically for the purpose of evaluating your rental applications private and only use it in connection with the lawful use of the Platform.

Tenants who submit a rental application for a unit may also be redirected from our Platform to the site of a secured third-party payment service provider to provide personal information, such as debit/credit card information, to pay for their rental units as and when due. Neither RealtyProx nor the Listing Parties have access to the information you provide to the third-party payment service provider (notably your debit/credit card information) nor does RealtyProx store this information on our servers.

If you choose to use the direct debit features, need to receive payment through the Platform as an Listing Party, and/or need to receive refunds for any payment or services done through the Platform; you will provide personal information required for RealtyProx to process the payment request, such as: your bank name, bank routing number, account number, and account holder's name. This information is referred to as your "Banking Information". RealtyProx will store your Banking Information on secure servers unless you ask us to delete your Banking Information by contacting us at [email protected]

For the purposes of this Privacy Policy, "Personal Information" shall include Account Information, Tenant Application Information, Debit/Credit Card Information and Banking Information. At your request, we use your Personal Information to provide the Services on the Platform. We may use your Personal Information to contact you to notify you of new services, changes to the Platform or third-party services that may be of interest to you. Except as specifically stated in this Privacy Policy, we do not disclose your Personal Information to third parties.

We also collect "Non-Identifying Information" about you, which includes Aggregate Information, Public Information, and Usage Details. This is information that cannot reasonably be used to contact or identify you unless it is coupled with other information. We may aggregate non-personal statistical information that does not individually identify you, such as information concerning gender, location or average rent ("Aggregate Information"). We collect this information directly, such as when you register and indirectly, such as when you use the Platform or through our third-party service providers. The Aggregate Information we collect is pooled together to help us improve our Platform and to deliver a better and more personalized service by enabling us to estimate our audience size and usage patterns; store information about your preferences, allowing us to customize our Platform according to your individual preferences; speed up your searches; and recognize you when you return to our Platform.

You also may provide us with information that you ask us to make public by publishing or displaying the information on public areas of the Platform or by sharing with third-party sites ("Public Information"). This includes information such as comments on the Platform's blog or information about a unit that you list on the Platform for rental promotion, including unit information such as: unit type, building name, street name and cross street, address, package delivery, amenities, rent amount, security deposit amount, and optional photos.

Finally, we collect non-personal statistical information about your internet connection, the equipment that you use to access our Platform and how you use our Platform ("Usage Details"). This information is then pooled to allow us to optimize the Platform to the internet connections and equipment that is used to access the Platform. We collect this information both directly from you when you provide it to us and automatically as you navigate through and interact with our Platform, (i) including details of your visits to the Platform, including traffic data, location data, logs and other communication data and the resources that you access and use on the Platform and (ii) information about your computer and internet connection, including your IP address, operating system and browser type. The technologies we use for this automatic data collection may include:

Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. We use session cookies to keep track of your login information. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of the RealtyProx Platform. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Platform.

Pixel Tags / Web Beacons. Pages of our Platform and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs. pixel tags and single-pixel gifs) that permit us, for example, to count users who have visited those pages or opened an e-mail and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

If we ever couple Non-Identifying Information with your Personal Information, the resulting information will become Personal Information.

Third-party Service Providers

We use several third-party service providers in order to efficiently provide our Services to you. These services include such things as web hosting, credit card payment processing, direct debit payment processing, email management, maintenance contractor scouting, and Background Check processing. Some third-party service providers will collect information directly from you and provide us with relevant data (such as payment service providers). We may use this information to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection. Information collected from these third-party services is governed by their privacy policies. You should view the privacy policy of third-party service providers before providing information to them. Other times, we will provide Non-Identifying Information to third-parties in order to enhance our Services. For instance, our Services utilize an API that integrates Google Maps and Mapping Services in order to locate a property on a map or provide street view of a particular property unit. In order to accomplish this, we provide your address or the address of the Listed unit in order to generate the appropriate results from the mapping services. If you do not want to share your information in this way, you should not use the Platform. Even though we do not disclose your Personal Information for these purposes without your consent, if you interact with a third-party, the third-party may have access to your Personal Information.

Sharing Information.

We may disclose Aggregate Information and Usage Details about our users, and information that does not identify any individual, without restriction.

Public Information, such as your blog comments or unit information you would like us to promote to potential tenants, is information you ask us to broadcast publicly. We will only share this information with your express consent. Once your Public Information has been shared with the public, it may be searchable by search engines and be delivered to a wide range of users and services. When you share Public Information via the Services, you should think carefully about what you are making public.

We do not disclose your Personal Information except in the limited circumstances described here:

Your Consent: We may share or disclose your Personal Information at your direction in connection with your use of the Platform. For instance, (1) when a Tenant asks us to provide the Tenant Application Information to Listing Parties in order to evaluate a rental application, (2) when you ask us to provide reciprocal contact information for Tenants and Listing Parties who are preparing to enter into a lease or who have entered into a lease, (3) when a Tenant and Listing Party ask us to exchange information in order to facilitate the negotiation of a lease, (4) when a Tenant makes an payment to Listing Party via the Platform and (5) when a Tenant makes or a Listing Party responds to a maintenance request via the Platform.

Service Providers: We may share or disclose your Personal Information to contractors, service providers and other third parties we use to support our business and who are bound by contractual obligations to keep Personal Information confidential and use it only for the purposes for which we disclose it to them.

Business Transfers: In the event that RealtyProx is involved in a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, your Personal Information held by RealtyProx may be among the assets transferred.

Law and Harm: Notwithstanding anything contrary in this Privacy Policy, we may disclose or share your Personal Information in order to comply with any court order, law or legal process, including to respond to any government or regulatory request or if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of RealtyProx, our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Enforcement: We may disclose your Personal Information in order to enforce or apply our Terms of Use and other agreements, including for billing and collection purposes.

Information Disclosure

We strive to provide you with choices regarding the Personal Information you provide to us. We have created mechanisms to provide you with the following control over your information:

Tracking Technologies. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of the Platform may then be inaccessible or not function properly.

Email Communications. If you do not wish to have your e-mail address/contact information used by RealtyProx to promote our own or third parties' products or services, you can choose not to provide your e-mail address or you can opt-out by unsubscribing to the newsletter. This opt-out does not apply to information provided to RealtyProx as a result of a product purchase, warranty registration, product service experience or other transactions.

Accessing and Correcting Your Information

You may send us an e-mail at [email protected] to request access to, correct or delete any Personal Information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

You may request that RealtyProx delete your account by contacting us at [email protected]. This request will only delete your personal account and Account Information. RealtyProx will not delete information that relates to you that is on another User's account (for instance, a signed lease to which you are a party). If you believe information that relates you to on another User's account is inaccurate, contact us at [email protected]

Data Security

We recognize that you are providing sensitive information in connection with your use of the Platform and that security is critical to our Services. As such, we take security precautions, and will continue to vigilantly safeguard your sensitive Personal Information. We update our security software with the latest patches frequently. Our servers are maintained by a reputable third-party service provider and housed in a secured facility. We separate the application server (servers that you interact with) and the database servers (servers that store our data). This ensures that users of the Platform cannot directly interact with the database. Additionally, our servers are accessible only with a specific RSA key. We encrypt sensitive information, such as bank numbers, routing numbers, employment history and income sources, and all passwords using 256-bit encryption technology.

Children Under the Age of 16

Our Platform is not intended for children under 16 years of age. No one under age 16 may provide any Personal Information on the Platform. We do not knowingly collect Personal Information from children under 16. If you are under 16, do not use or provide any information on this Platform or on or through any of the Services on the Platform. If we learn we have collected or received Personal Information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at [email protected].

Changes to Our Privacy Policy

RealtyProx may amend this Privacy Policy from time to time, at its sole discretion. It is our policy to post any changes we make to our Privacy Policy on this page. The date the privacy policy was last revised is identified in this policy. You are responsible for periodically visiting our Platform and this privacy policy to check for any changes.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at [email protected]

Copyright Policy

Notification of Copyright Infringement

RealtyProx Limited ("RealtyProx" or "we" or "us") respects the intellectual property rights of others and expects all Members using the RealtyProx Platform to do the same.

It is RealtyProx's policy, in appropriate circumstances and at its discretion, to disable and/or terminate the account or access of users who repeatedly infringe or are repeatedly charged with infringing the copyrights or other intellectual property rights of others.

In accordance with established copyright laws within the jurisdictions we operate, RealtyProx will respond expeditiously to claims of copyright infringement committed using the RealtyProx Platform that are reported to RealtyProx at [email protected]

If you are a copyright owner, or are authorized to act on behalf of one, or authorized to act under any exclusive right under copyright, please report alleged copyright infringements taking place on or through the RealtyProx Platform by sending a notice of copyright infringement to [email protected]

RealtyProx's Extortion Policy

Reviews are a way for RealtyProx Members to share their experiences with other members of the RealtyProx community. Any attempt to use reviews or review responses to force a user to do something they are not obligated to do is a misuse of reviews, and we don't allow it.

This policy applies to situations including, but not limited to:

• Members threatening to use reviews or ratings in an attempt to force another Member to provide refunds, additional compensation, or a reciprocal positive review.
• Members requiring another Member to leave a positive review or rating, or to revise a review in exchange for a partial or full refund, or reciprocal review.
• Members offering a free or discounted service in exchange for another Member revising an existing review.
• Members asking another Member to take specific actions related to a review in exchange for a resolution to a dispute between the parties.

This policy does not prohibit:

• A Member from contacting another Member with respect to a problem/issue prior to leaving a review.
• A Member from asking another Member to leave an honest positive review or rating reflecting a positive experience.
• A Member from revising a review within the period allowed for revision.

Members cannot edit reviews after they are published.

By posting a review, you agree to follow all RealtyProx guidelines and policies, including this Extortion Policy, which RealtyProx may enforce at our sole discretion. Failure to do so may result in the restriction, suspension or termination of your RealtyProx account.

If you think you've experienced extortion, please contact us at [email protected]

Payment Processing & Payment Terms

RealtyProx supports online payment for all transactions between Members on the RealtyProx Platform. Using the RealtyProx online payment features protects Members and ensures they receive value for the payment made – for instance, when a Tenant pays for rent through RealtyProx, we hold the payment in escrow until the Tenant confirms receipt of key from Listing Party or until the expiration of forty-eight (48) hours in order to ensure the Tenant gets value for the rent payment.

All online payments made through RealtyProx are directly credited to Members bank accounts. Members seeking to receive such payments through RealtyProx must therefore setup their bank account information on RealtyProx. RealtyProx will save all bank account information on secure server unless a Member requests that RealtyProx delete such information in line with our Privacy Policy.

Tenants may initiate online payments manually as and when due using the appropriate feature on RealtyProx. On the other hand, Tenants may setup recurring payment using direct debit features provided by RealtyProx. To enable the recurring payment, Tenant will be required to enter bank information and authorize the direct debit on RealtyProx. RealtyProx will save Tenant bank account information on secure servers unless Tenant requests that RealtyProx delete such information by contacting [email protected]

RealtyProx payments also allows online payments to be made through bank transfers to designated RealtyProx collection accounts where Members are unable to complete a payment directly using RealtyProx's online payment features. Such payments are processed in similar ways to those outlined for the online payments above. The payments may however be delayed by an additional twenty-four (24) hours over the timelines stated for online payments above.

If a recurring payment is rejected for None Sufficient Funds (NSF), RealtyProx will notify the Member to fund the account and will retry the payments at least twice every day for three (3) days. RealtyProx may charge the Member whose payment failed a NSF fee as may apply to such transactions by the payment service providers and the particular bank's fees schedule. Members hereby authorize RealtyProx to charge their account for such NSF fees along with any payment that is due.

RealtyProx IS NOT A COLLECTION COMPANY AND IN NO WAY GUARANTEES PAYMENT BY A MEMBER TO ANOTHER MEMBER NOR DOES IT INHERIT THE RISK ASSUMED BY ANY PARTY IN RELATION TO ANY TRANSACTION PERFORMED THROUGH THE PLATFORM EXCEPT AS HAS BEEN EXPRESSLY STATED IN THE AGREEMENT.

Payment Cancellation; Refund Policy.

For payments you believe were improperly made, RealtyProx may, in its sole discretion, void, rescind, or issue a credit for your Tenant Payment made through the Platform at any time prior to the remittance of such Tenant Payment to the Listing Party. If a payment dispute arises after payment is forwarded to the Listing Party, the responsibility to settle the dispute rests with you and the Listing Party.

RealtyProx Platform Fee

To help operate the RealtyProx platform sustainably, we charge Platform fees (also referred to as “service fees”) to Members for the transactions carried out on the Platform. The different types of Platform fees are listed below:

Fees charged to Landlords

Rent Collection Fee

The Rent Collection fee for property units that are rented through RealtyProx is generally 2.5% of the rental transaction total. This fee is calculated on the rental transaction total (rental amount plus service charge) and is automatically deducted from the pay out to the Landlord. Agency Fee For Listings made directly by a Landlord, without using an Agent/Agency, RealtyProx charges an agency fee of 5% of the rental amount and this amount is deducted from the pay out to the Landlord. RealtyProx waives its Agency Fee where a Landlord nominates an Agent/Agency to manage its property(ies) on RealtyProx.

Fees charged to Agents/Agencies/Lawyers

Agent/Agency Collection Fee

The Agent/Agency Collection fee for property units that are listed and rented by an Agent through RealtyProx is generally 25% of the agent/agency commission on the listing (typically, this would work out to 2.5% of the rental amount based on the standard rate of 10% for agent/agency commission). This fee is automatically deducted from the pay out to the Agent/Agency.

Legal Collection Fee

The Legal Collection fee for property units that are rented through RealtyProx is generally 25% of the legal charge on the executed agreement (typically, this would work out to 2.5% of the rental amount based on the standard rate of 10% for legal charge). This fee is automatically deducted from the pay out to the Legal Practitioner/Lawyer attesting to the agreement.

Fees charged to Professionals

Professional Agency Fee

The Professional Agency fee for all tasks/jobs/engagements accepted by a professional through RealtyProx is generally 10% of the professional service charge. This fee is automatically deducted from the pay out to the Professional.

Security Deposit Management Fees

Managed by RealtyProx if there are no claims against it by the Listing Party at the end of the tenancy. RealtyProx charges a fee equal to the higher of (a) 10% management fee on the Security Deposit or (b) 50% of the accumulated return on investment on the Security Deposit (we invest the security deposit in safe/low-risk investments where tenancy is at least one year).

Taxes

If RealtyProx is required to collect VAT (Value Added Tax), the platform fee and VAT amounts will be an additional charge separate from the Platform fees. This would be properly reflected on the receipts/checkout page of the Platform, wherever applicable.

Transparency/Auditability

RealtyProx is a very ethical organization and will not charge you outside of the advertised Platform fees and/or any applicable Government Taxes. You can always check the charges applied to your transactions on the receipt issued by the Platform. You can also check your transactions on Transaction history page on www.RealtyProx.co.